Informativa legale

TERMS AND CONDITIONS

Last Updated: [DATE]

1. Company Information

This website is operated by:

[COMPANY NAME]
Registered Address: [ADDRESS]
Company Registration Number: [NUMBER]
VAT Number: [VAT NUMBER]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]

By accessing this website and placing an order, you agree to be bound by these Terms and Conditions.

2. Products

We make every effort to ensure that product descriptions, images, and information are accurate. However, slight variations in packaging, labeling, or product appearance may occur.

All products sold through our website are intended for personal use only.

3. Pricing and Payment

All prices displayed on the website are in EUR and include applicable VAT unless otherwise stated.

We reserve the right to change prices at any time without prior notice.

Payment must be completed before the order is processed and shipped.

4. Shipping and Delivery

Orders are shipped to eligible countries within the European Union and other supported destinations.

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by customs authorities, courier services, force majeure events, or circumstances beyond our reasonable control.

Risk of loss and title for products pass to the customer upon delivery.

5. Right of Withdrawal (EU Consumers)

Consumers residing within the European Union have the right to withdraw from their purchase within fourteen (14) days of receiving the goods without giving any reason.

To exercise this right, you must notify us by email before the withdrawal period expires.

The customer must return the goods within fourteen (14) days of notifying us of the withdrawal.

Returned goods must be unused, complete, and in their original condition.

Refunds will be issued within fourteen (14) days after receipt and inspection of the returned goods.

Exceptions

For health protection and hygiene reasons, the right of withdrawal does not apply to sealed products that have been unsealed after delivery, including perfumes and cosmetic products where the protective seal or packaging has been opened.

6. Returns and Claims

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and provide photographic evidence.

We reserve the right to inspect the claim before issuing a replacement or refund.

7. Limitation of Liability

To the maximum extent permitted by law, our liability shall be limited to the purchase price paid for the product concerned.

We shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or website.

8. Intellectual Property

All website content, including text, images, logos, trademarks, graphics, and designs, is protected by intellectual property laws and may not be copied, reproduced, or distributed without prior written consent.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Slovenia.

Nothing in these Terms shall deprive consumers of mandatory legal protections granted by the laws of their country of residence within the European Union.

10. Contact Information

For any questions regarding these Terms and Conditions, please contact:

Email: [EMAIL ADDRESS]

PRIVACY POLICY (GDPR)

Last Updated: [DATE]

1. Data Controller

The data controller responsible for processing personal data is:

[COMPANY NAME]
Email: [EMAIL ADDRESS]

2. Personal Data We Collect

We may collect:

  • Name and surname
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Payment information
  • Order history
  • IP address
  • Website usage data

3. Purpose of Processing

We process personal data for:

  • Order fulfillment
  • Customer support
  • Delivery of products
  • Fraud prevention
  • Compliance with legal obligations
  • Marketing communications (with consent)

4. Legal Basis

Personal data is processed on the basis of:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests
  • Consent where required

5. Data Retention

Personal data will be retained only for as long as necessary to fulfill the purposes described above or to comply with legal obligations.

6. Data Sharing

We may share personal data with:

  • Payment service providers
  • Shipping companies
  • IT service providers
  • Government authorities where legally required

We do not sell personal data to third parties.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent

Requests may be sent to:

[EMAIL ADDRESS]

COOKIE POLICY

Last Updated: [DATE]

What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

Necessary Cookies

Required for website operation and cannot be disabled.

Analytics Cookies

Help us understand how visitors use the website.

Marketing Cookies

Used to deliver relevant advertisements and measure campaign effectiveness.

Managing Cookies

You may accept, reject, or customize cookie preferences through our cookie banner.

You can also manage cookies through your browser settings.

RETURN & REFUND POLICY

Last Updated: [DATE]

We want you to be satisfied with your purchase.

Standard Returns

Consumers may return eligible products within 14 days of receipt under EU consumer protection laws.

Products must be:

  • Unused
  • Unopened
  • In original packaging
  • In resalable condition

Non-Returnable Items

For hygiene and health protection reasons, we cannot accept returns of:

  • Opened perfumes
  • Unsealed fragrance products
  • Products with broken protective packaging
  • Customized products

Damaged or Incorrect Products

Please notify us within 48 hours of delivery and provide photographs of:

  • The product
  • Packaging
  • Shipping label

We will investigate and provide an appropriate resolution.

FRAGRANCE SAFETY NOTICE

Safety Information

WARNING:

  • For external use only.
  • Avoid contact with eyes.
  • Keep out of reach of children.
  • Do not apply to irritated or damaged skin.
  • Discontinue use if irritation occurs.
  • Flammable product.
  • Keep away from heat, sparks, open flames, and hot surfaces.
  • Store in a cool, dry place away from direct sunlight.

By purchasing and using our products, you acknowledge that fragrances may contain ingredients capable of causing allergic reactions in sensitive individuals.

PRODUCT AUTHENTICITY STATEMENT

All products sold through our website are genuine and sourced through legitimate distribution channels.

We do not knowingly sell counterfeit, imitation, or unauthorized products.

Product packaging may vary depending on the manufacturer and region of distribution.

WEBSITE DISCLAIMER

The information provided on this website is for general informational purposes only.

While we strive to keep information accurate and up to date, we make no warranties regarding the completeness, accuracy, reliability, suitability, or availability of the information contained on the website.

Your use of the website and products is at your own risk.

CONTACT PAGE LEGAL FOOTER

[COMPANY NAME]
[FULL ADDRESS]
Company Registration Number: [NUMBER]
VAT Number: [VAT NUMBER]
Email: [EMAIL]
Phone: [PHONE]

All prices include VAT where applicable.

Consumers within the European Union benefit from statutory consumer rights under applicable consumer protection legislation.